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DTB Eplus partnership press release

Friday, December 31, 2021




For Immediate Release

Attn: News Editors


Nairobi, Kenya 18th October 2021… Diamond Trust Bank (DTB) has today announced a new partnership with Emergency Plus Medical Services (E-Plus) to offer emergency road and air evacuation services to DTB account holders.

The emergency ambulance services will enable DTB customers have access to unlimited road ambulance evacuations and up to two air evacuations per year. Other services to be offered under this partnership include access to emergency medical helpline, treatment & stabilization on site, transfer to the nearest medical facility and access to periodic health & wellness information.

Speaking during the MOU signing, Mr. Gopa Kumar, Head of Retail Banking, said that the move to integrate medical services with the Bank’s offering has been driven by increased demand for access to quality, affordable healthcare services. Delays in treatment, especially in the event of accidental injury, are known to contribute heavily to increased mortality rates in the country.

“Through this partnership, DTB account holders in all the 47 counties will be able to access on-demand medical evacuation services 24/7.” said Mr. Gopa.

To qualify for the services, one must be a current account holder with DTB. The Bank has just introduced a range of new current accounts tailored to suit the banking needs of the youth, experienced professionals and the affluent individual. DTB Classic account holders will get road evacuation services at a discounted rate whereas DTB Elite and DTB Titan account holders will get the evacuation services as a complimentary feature.

Speaking on the new partnership, Susan Ng’ong’a, Managing Director at E-Plus said, “This is a timely partnership that will enable DTB customers in dire situations receive quality emergency care and evacuation in record time. E-Plus has endeared itself to Kenyans due to its superior equipment, highly qualified personnel, and fast response to emergencies. We have ambulances spread all over the country and we look forward to working with Diamond Trust Bank to provide ambulance services to your customers as we also continue to grow to become a market leader in the EMS industry in Africa”.




About Diamond Trust Bank (DTB)

Diamond Trust Bank Kenya Limited (DTB) is a leading regional bank listed on the Nairobi Securities Exchange (NSE). An affiliate of the Aga Khan Development Network (AKDN), DTB has operated in East Africa for more than 70 years.

DTB’s focus on the Small and Medium Enterprises sector and commitment to enhancing convenience for customers through innovative digital solutions has driven the Bank’s growth in recent years.

DTB has been ranked among the top 100 banks in the world and top 250 businesses in Africa.

For more information, please e-mail:


About E-Plus

E-Plus is the largest private emergency medical services and pre-hospital care provider in the East and Central Africa, with 128 fleet of superior, fully equipped state of the art ambulances, manned by highly qualified paramedics and experienced in pre- hospital care.

E-Plus is wholly owned by Kenya Red Cross Society.

E-Plus also operates both Land cruiser and Hiace ambulances equipped to the standards of Basic Life Support and Advanced Life Support units.

E-Plus is an ISO 9001:2015 certified company and a three-time Superbrands awards winner in the Emergency Medical Services.

For more information, please email:





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