Do you need Emergency Medical Help? Call Now          0700 395 395 or 0738 395 395


Emergency Plus Medical Services Statement on a Citizen TV News Item aired at 1pm Titled “Family of patient found dead at Mbagathi hospital demand answers”

Wednesday, July 28, 2021


Nairobi, Kenya, Sunday 25th July 2021: Our attention has been drawn to a Citizen TV News Item titled “Family of patient found dead at Mbagathi hospital demand answers” that aired on Citizen TV News @ 1pm on 25th July 2021.

We wish to state as follows:

We acknowledge that we were contacted by the Mama Lucy Kibaki Hospital on the 12th July 2021 at 2340 hrs to transfer a patient from their facility to the Mbagathi County Hospital. We carried out the evacuation in accordance with the stipulated evacuation protocols and any further information on this issue can be sought from the hospital.

We confirm that ALL due protocols/procedures in regards to patient referral and handover were FULLY adhered to.

About E-Plus
E-Plus is the largest private Emergency Medical Services and pre-hospital care provider in the East and Central Africa, with 128 fleet of superior, fully equipped state-of-the-art ambulances, manned by highly qualified paramedics and experienced in pre-hospital care. The company is owned by the Kenya Red Cross Society.

For further information, contact: Felix Musila, PR and Communications Officer,
Mobile: +254 711 496 520, Email:



Popo Road Off Mombasa Road

Where we are

0700 395 395
0738 395 395

info & emergencies

info & emergencies